Voice to text Analytics
Our client is an American retail giant who wanted to convert the voice calls recorded at the Customer Service Desk to text.
Datametica built a Speech-to-text Engine for the client to capture the sentiment of the conversation in the data in terms of Anger, Sadness, Fear, Surprise, Trust, Anticipation, Disgust, and Joy.
Optimized performance customer handling process
Accurate Sentimental Analytics on the text data
Tools / Technologies