Client Challenges Project Scope
Our Client, an American Retail Giant, had a requirement for analysis of unstructured business data generated from their Customer Service Desk. It comprises of Chats, Emails and Voice calls. They needed to capture the sentiments of the conversation (Anger, Sadness, Fear, Surprise, Trust, Anticipation, Disgust, & Joy) translated into data. Solution
Dashboard & Charts Datametica implemented a solution which involved:
Solution Speech-to-text ...
- Sentiment Chart
- Polarity Chart
- Category Chart