Network Upgrades and Improve Customer Experience

advancedanalytics

Opportunity

Project scope

To analyze if the cable network congestions are affecting churns and where exactly network upgrades produce the most incremental revenue.

Solution

Hadoop processing and storage

  • Correlate network congestion and customer experience
  • Integrate different data sources
  • Leverage the processing and storage power of Hadoop to analyze millions of records related to subscriber records, work orders, call records and network data

Benefits

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Small number of nodes

Since only a small number of nodes were responsible for majority large part of the negative customer experience, they could be prioritized for upgrades

operational
Updates

Facility to identify upgrades required for infrastructure

customer360
Increased customer experience
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