Network Performance Management

advancedanalytics

Opportunity

Diagnose poor cellular service

Poor cellular service such as dropped calls or poor audio quality is a common problem. Is the problem with the customer’s device? Or because of their neighborhood or proximity to a tower? Is it because of how they use their phone?

Solution

Hadoop processing and storage

  • Since the traditional system was not able to manage the huge volumes, each analysis was limited to a 24-hour window or data
  • Leverage the processing and storage power of Hadoop to analyze millions of records related to subscriber records, call records and network data

Benefits

tracking
Analyze

With more historical data in Hadoop the operator was able to explore and analyze the root cause in detail

briefcase
Complete data set

The complete data set could be used instead of a traditional sample set or sampling methods

callcenter
Phone Service

Improved cell phone service

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