Customer Experience Analytics on Call Detail Records (CDRs)

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Opportunity

Project scope

Reduce the ever increasing cost to store and analyze huge volumes of CDR Data. A typical mobile service provider generates >1 billion CDRs per day, ingesting millions of CDRs per second. Due to the cost of existing solutions, the historical data is not available for analysis after a few days. CDRs need to be analyzed and archived for compliance, billing and congestion monitoring.

Solution

Hadoop processing and storage

Leverage the processing and storage power of Hadoop to analyze billions and petabytes CDR’s records and recognize patterns of usage and behavior.

Capture the CDR data on a real time basis to recognize patterns and provide root cause analysis on a real time basis.

Benefits

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Support

Ability to store and retain CDRs for years to allow analysis, and also to support regulatory requirements.

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Cost Advantage

Hadoop provides both a cost advantage ( 20x cheaper storage than enterprise-grade storage) and better insights.

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Better analysis

Better analysis to continuously improve call quality, customer satisfaction, and service margins.

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