Advanced Analytics

Voice to text Analytics

Client challenges Project scope Our client is an American retail giant who wanted to convert the voice calls recorded at the Customer Service Desk to text. Solution Speech-to-text Engine Datametica built a Speech-to-text Engine for the client to capture the sentiment of the conversation in the data in terms of Anger, Sadness, Fear, Surprise, Trust, Anticipation, Disgust, and Joy. Benefits Optimized performance Optimized performance customer handling process Accurate analytics Accurate Sentimental Analytics on the text ...
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Conversion of Abandoned Cart, Browse and Search Prospects using Next Generation Big Data Analytics

Client challenges Project scope Our client is an American retail giant with a promising e-commerce business. However, stiff competition and the slow maturity of the e-com industry led to a steady sales decline. The client planned a three-year, $5 million turnaround strategy that relies heavily on e-commerce, mobile web technology and predictive marketing analytics to achieve the goal of becoming the ‘most engaged’ retailer in America. One of the ways to do this was to ...
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Gamification

Client challenges Project scope Our client is a full-line sporting goods retailer offering a broad assortment of brand name sporting goods equipment, apparel and footwear in a specialty store environment. The client wanted to set up a customer engagement program through the use of gaming elements. They created a competitive environment to enable customers to participate in athletic events using gamification concepts. Solution Mobile application For this, DataMetica developed a mobile application that integrates with ...
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Carrier Analytics

Client challenges Project scope Our client is an American retail giant who wanted to carry out the shipment analytics automatically and facilitate visualization over Datameer. Solution Combining data Datametica built a solution to combine the shipment data provided by logistics companies along with the customer order data from the order management systems to generate insights into various reasons behind shipment cancellations and delays and any other exceptional conditions that affect company profits. Benefits Better services ...
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Party Conversion

Client challenges Project scope Our client is an American retail giant who wanted to understand the time taken by a prospective customer on their e-commerce website to convert into a purchase. Solution Tracking conversions Datametica built a solution considering the following factors
  • View to purchase
  • Add to purchase
This solution could also track Micro conversions like:
  • Time is taken from view to alternative image
  • Alternative Image to Add
  • Favorite Brands
  • Preferred Departments
  • ...
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Recommendation Engine

Client challenges Project scope Our client is an American retail giant with a promising e-commerce business. For their e-commerce website, the client wanted to build a recommendation engine that understands the preferences and intent of each customer and shows ‘what is trending’ in real time. Solution Block Datametica built the block which envisages a rich recommendation strategy and identifies customer preferences such as their category preference, brand preference, price sensitivity and more. Datametica also implemented ...
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